Wayfair UK

General Information

Privacy Policy Wayfair Stores Ltd is the owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement unless you consent. Cookies and IP Addresses
Wayfair.co.uk is firmly committed to customer privacy. Like many sites, we use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. We use cookies to keep track of your shopping cart and for other purposes like personalising the site. Cookies are a small piece of information stored by your internet browser to your computers’ hard drive. Your browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the site will not be able to recognise your cart, your account, or any personalisation. We do not and cannot use cookies to gather your confidential information that may be stored on your hard drive. Wayfair.co.uk also uses web beacons as a means to deliver us cookies in order to determine whether and how many times our web pages have been browsed. Third Party advertisers also help us display tailored content to our customers and serve ads on our behalf. These advertisers may also utilise cookies and/or web beacons to measure effectiveness, efficiencies, etc. of the sites. External Links
This site contains links to other Web sites. Wayfair.co.uk is not responsible for the privacy practices or the content of such sites. Your Personal Information
Our site uses forms for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of Wayfair.co.uk to send information to customers about orders, to fulfill orders, to process and collect payments, to send promotional marketing material about our company and partners, and to contact customers about orders when necessary. Demographic and profile data is also collected at our sites. We use this data to tailor your experiences at our sites, to show you content that we think you might be interested in, and to display the content according to your preferences. Third-Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, providing marketing assistance such as tailoring content on our sites and serving ads on our behalf, providing search results and links, and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes. Customer information is considered to be an asset of Wayfair Stores Ltd and as such may be transferred to another company as part of an acquisition of Wayfair.co.uk. Security Information This Web site takes every precaution to protect our users' information. When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with SSL, the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock appears at the bottom or top of some Web browsers. At other times this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL of the page. (Look in the address box or right-click on the page and select "Properties".) These secure SSL-encrypted pages have URLs that start with https:// instead of http://. If you have any questions about security at our Web site, send an email here. Legal Disclaimer
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law, or to comply with a legal process served on our Web site. Terms and Conditions of Use
PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "Site"). By using this Site, you agree to the following terms of use. If you do not agree to these terms, you may not use this Site. Wayfair.co.uk reserves the right, at any time, to modify, alter, or update these Terms of Use. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates. General
The information contained in this Site, including but not limited to the rules that govern the use of the Site, is subject to change without notice. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules as changed. Copyright
All Web site design, text, graphics, and the selection and arrangement thereof are Copyright 2002 - 2012 by Wayfair Stores Ltd. All rights reserved., or in the case of product material, all text and graphics are Copyright by the original owner. ALL RIGHTS RESERVED. Permission is granted to copy electronically and to print in hard copy portions of this Web site for the sole purpose of using this Web site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Web site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of Wayfair.co.uk is strictly prohibited. Trademarks
The Wayfair.co.uk Web site and Wayfair.co.uk logo are service marks of Wayfair Stores Ltd. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. Order Acceptance
The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Wayfair.co.uk reserves the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. Certain orders may constitute improper use of Wayfair.com and Wayfair Rewards. Wayfair reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Your account, including Wayfair Rewards, may also be restricted or terminated for any reason, at Wayfair's sole discretion. Verification of information may be required prior to the acceptance of any order. Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Wayfair.co.uk reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). Links to Other Web Sites
Wayfair.co.uk makes no claim or representation, and accepts no responsibility, regarding the quality, nature, or reliability of the sites accessible by hyperlinks from this Site, or Web sites linking to this Site. Warranties and Disclaimers
Wayfair.co.uk intends for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS." You expressly agree that your use of this site is at your sole risk. Wayfair.co.uk EXPRESSLY DISCLAIMS ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, AS TO ANY MATTER WHATSOEVER RELATING TO OR REFERENCED BY THE THIS SITE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES AND/OR CONDITIONS OF MERCHANTABILITY OR SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Limitation of Liability
IN NO EVENT SHALL Wayfair.co.uk OR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF Wayfair.co.uk HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. You hereby acknowledge that the preceding paragraph shall apply to all content, merchandise and services available through the Site or other channels. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. This Web site is operated by Wayfair.co.uk from its offices in Boston, Massachusetts, USA. The law of the Commonwealth of Massachusetts shall govern these terms and conditions, without reference to its choice of law rules. Wayfair.co.uk makes no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. Use of this site constitutes acceptance of our Terms of Use. Copyright 2002 - 2012 by Wayfair Stores Ltd. All rights reserved. Wayfair.co.uk Gift Certificate Terms and Conditions
The following terms and conditions (the "Terms") apply to any Wayfair.co.uk electronic gift certificate originally purchased by you or someone on your behalf (the "gift certificate") through the Wayfair.co.uk web site. Gift certificates are issued by Wayfair Stores Ltd (referred to hereinafter as either "Wayfair", "we", "us" or "our"). By purchasing a gift certificate, accepting and retaining a gift certificate, or using a gift certificate, you agree to these Terms.

• Gift certificates are only valid in the United States of America and Canada. Void where prohibited.
• Gift certificates can only be redeemed through one of the Wayfair.co.uk web sites, as listed on http://www.wayfair.com/ourstores.php
• Gift certificates cannot be used to purchase gift certificates or gift cards.
• Gift certificates are not redeemable for cash and cannot be returned for a cash refund, except to the extent required by law.
• Use of the gift certificate is limited to the amount of funds held on the gift certificate. The full amount of each purchase, including taxes, will be deducted from the funds held on the gift certificate, up to the total funds available on the gift certificate. Any unused balance will be placed in the recipient's gift certificate account and is not transferable. If you make a purchase and there are insufficient funds held on the gift certificate to cover that purchase, you must pay the difference by a valid credit card or debit card. To the extent permitted by law, the original expiration date will apply to any unused balance.
• The risk of loss and title for gift certificates pass to the purchaser upon our electronic transmission to the purchaser. We are not responsible for and will not replace lost or stolen gift certificates. Protect your gift certificate as if it were cash and safeguard the gift certificate from authorized use.
• Wayfair may provide gift certificate purchasers with information about the redemption status of gift certificates.
• Wayfair reserves the right to change these Terms from time to time in its discretion. Such revised terms will be effective as to any gift certificates purchased after the date said revised Terms are posted to the Wayfair web sites.
• Resale of a gift certificate or use for unauthorized advertising, marketing, sweepstakes or other promotional purposes is strictly prohibited. Your right to use the funds on the gift certificate is a limited right, subject to these Terms and applicable law. We are not responsible for pricing, typographical, or other errors, in any offer and reserve the right to cancel any orders resulting from such errors.
• If we suspect any fraud or misuse in connection with a gift certificate, we reserve the right in our discretion to suspend or terminate use of the gift certificate.
• The consideration paid for the gift certificate, including any unredeemed balances, is the property of the Wayfair.
• We do not currently collect or maintain any personally identifiable information regarding the purchasers of the Cards. However, we reserve the right to obtain personal information about you in accordance with the privacy policy found here if such information is necessary to service the Card or respond to your inquiries or for other purposes.
• If any one or more of the covenants, agreements, provisions or terms of these Terms shall be for any reason whatsoever held invalid, then such covenants, agreements, provisions or terms shall be deemed severable from the remaining covenants, agreements, provisions or terms of these Terms shall in no way affect the validity or enforceability of the other provisions of these Terms.
• These Terms sets forth the entire understanding of the parties relating to the subject matter hereof, and all prior understandings, written or oral, are superseded by these Terms. All terms and conditions set forth herein are applicable to the extent permitted by law.

Becoming a Supplier Interested In Being a Supplier?
The Internet has created a tremendous opportunity for manufacturers to drive additional revenue growth and reach a new and growing set of customers. For seven years, we have enabled our suppliers to successfully tap into this growth while working closely with them to protect and promote their brand, complement their existing retail channels and facilitate smooth logistics and communications flow. We understand the importance of flexibility and tailor our approach to meet our suppliers' specific needs. We value our 2,000+ supplier relationships and believe these to be the key elements to fostering a successful partnership: Commitment to Growth – Our goal is to rapidly grow revenues and become the top online channel partner for each of our suppliers. Our category teams' significant product expertise combined with our ongoing investment in online, email and traditional marketing, ensures maximum impact as we launch new suppliers' products. Partnership in Customer Service Excellence – Wayfair's ability to provide great customer service begins with our supplier's commitment to ship orders quickly, package products with care, provide accurate in-stock status and work with us to rapidly handle any issues that may arise. Brand and Channel Integrity – Wayfair is absolutely committed to helping its suppliers' brand flourish online. We collaborate with our suppliers to tell their products' stories the way they want them told. We are sensitive to our suppliers' desire to have a consistent value proposition and brand message across all of their retail outlets and we work closely to ensure our relationship is complementary to our suppliers' existing sales channels. Flexibility and Ease – Each of our suppliers works closely with a Wayfair category team that is highly proficient at taking the supplier though the entire process of: (1) establishing the relationship, (2) effectively merchandising the product, (3) driving growth and (4) providing excellent customer service. We understand that every supplier may have unique needs in areas of logistics, order flow, payments, returns, etc. and we try to tune our approach to match our suppliers' needs and to make the entire process as smooth and seamless as possible.

If you are interested in growing your business, please email us. We look forward to hearing from you.
Send Us Your Suggestions Customer feedback is very important to us. We are always looking for ways to serve you better. We want you to become a lifelong shopper with Wayfair.co.uk. Please email us. Contact Us Please contact us with any questions you have. We are here to serve you. We guarantee your satisfaction. On most items, we offer a 30 day return policy. Please see our return policy for specific information. Thank you for your business. If you would like to submit a Purchase Order, please fax it to 203 355 3157, or contact us: For Journalists Only, Contact our PR Department: If you wish to feature us in your publication, please contact Chuck Casto - Head of Communications, Dave Ladetto - PR Executive, Jonathan Chiou - PR Executive, or Sarah Bauer - PR Executive. For all customer requests and order inquiries, please email us.