Wayfair UK

Returns and Damage

Return Policy Is the item you received not what you expected? Did it not fit as well as you hoped in your space or match your décor? Whatever the reason, you won't be stuck with an item you cannot use or that you do not want. We are proud to offer one of the best return policies in the online business. You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price including all outbound shipping and handling costs. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy , where inbound shipping costs will be deducted from your refund. All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back; this will be clearly marked on the product's sale page. If you received a qualifying order from us as a gift that you don’t need or can’t use, you may return it for a refund in store credit without needing any help from the person who gave you the gift. Store credit will be applied to your account once the return is fully processed. If you don’t already have an account, you will set one up while entering your return request. To request a gift return, please visit our Self-Service Return Center. Note that gifts purchased from our retail partners such as Amazon Marketplace are not eligible for refunds in store credit; in these cases the refund must be issued to the original payment method. Wayfair Gift Certificates are nonreturnable. If you have any questions about whether a product can be returned, please call us. Note: If your item was damaged or defective, please see "What If My Order Arrives Damaged?" Returning An Item Or Order

• Click on the "Return Items" link in the Orders section on the Welcome page of My Account.
• If you have more than one order that has shipped, please select the order that contains the item(s) you’d like to return.
• On the following page, mark the checkboxes next to each item you’d like to return.
• Select the reason for returning the product in the drop-down menu. You may also fill in the optional "Comment" field. (Note: The comment field is required if "Other" is selected in the dro-down menu as your reason for returning the product.)
• Click the "Submit" button at the bottom of the page.

» Go there now What If My Order Arrives Damaged? Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, you may conveniently request replacement parts via My Account. For instructions on how to do so, please see "Ordering Replacement Parts." We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is dispatched by One Man Bulky or Two Man Home Delivery, please note the important instructions below.

• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
• If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

Our goal is to make buying online easy, safe and efficient. If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it. Ordering Replacement Parts

• Click on the "Order Replacement Parts" link in the Orders section on the Welcome page of My Account.
• If you have more than one order that has shipped, please select the order that contains the item(s) in need of replacement parts.
• On the following page, mark the checkboxes next to each item you’d like replacement parts for.
• Select the problem that best describes your experience in the drop-down menu.
• Describe the problem in the included field (and please include part numbers if possible).
• Select your preferred contact method.
• Click the "Submit" button at the bottom of the page.

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