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Rated 1 out of 5 stars
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Rated 1 out of 5 stars
I’m extremely disappointed with my experience with Wayfair customer service. The wrong item was delivered to me, and while a replacement was arranged, I also asked for the incorrect item to be collected. The item weighs around 30kg and is not something easy to move or dispose of. I explained multiple times that I recently had surgery and physically cannot lift or transport heavy items. Despite this, I was repeatedly told that I should dispose of it myself or “donate” it. At no point did I feel listened to or supported as a customer. I am now left stuck with a large, useless item in my home that I never ordered and cannot move myself. Expecting customers to arrange disposal of a company’s delivery mistake — especially after explaining medical limitations — is unacceptable. Very poor customer service experience and extremely frustrating to deal with.