Aloysia 70 cm Wide Faux Leather Wing Chair Recliner

I never got to see the chair because the ordering and delivery service was without doubt the most shambollic I have ever experienced in my life. I actually had to block the emails to stop the barrage of questions about when to collect it, when it had already been returned - finally. Ordered July 15, expected July 19, changed delivery dates until final delivery late evening July 25. It was going to a dementia care home, open 24 hours a day- They kept expecting it to arrive. I was working away trying to track all this, then the manager called me to say they had opened the box and it was velvet and not leatherette. My dad is incontinent and it needed to be wipeable. To get to talk to a customer service person is nearly impossible but eventually I made it and was asked if I wanted to keep it as lots of people do and don’t mind- No- I didn’t. Then she said she would request a refund as she did not trust the system to send me the correct one again so she would cancel it and have it collected. The Collection was arranged for the next day. It wasn’t collected, I called again. Oh they said, I can see it was requested but not approved in the system. They will pick it up tomorrow. Then the emails started, please upload photos- I did- please arrange a date for delivery- I already did. Please send photos- I already did. Please review your chair- seriously. Please review your delivery- is this a joke. Please select a delivery date- by this time the chair had been collected and I did email and say if you don’t pick it up tomorrow I will dispose of it as it was blocking the hallway. The emails kept coming so I asked for my email address to be removed. We are sorry to hear.. bla blsb blah please confirm the delivery address and upload photos. I blocked cord the email and I started to receive ones from panther, I blocked them and received ones from Book it. And today I have received this feedback form- please make it stop I will never order from Wayfair again, your ordering/ collection system is a joke- Shame really as I have previously loved your furniture. My dad still does not have his recliner. That is the worst part.