Major part was missing, I rang trying to get it sent on asap as I'm disabled & had someone available for only few days to construct it for me. The operator that I spoke to was rude & unhelpful & hung up on me because she couldn't help me. I got an email telling me the part would be ordered, 2 days later I got an email saying it was ordered & would be with me in 10 days. The day prior to when it was supposed to be delivered I got an email stating the part was being reordered yet again with another protracted date for delivery! Customer service stinks & not one word of apology! I've no idea how the item looks or how serviceable it is because it's lying in pieces in my kitchen.