Elara Winged Ottoman Panel Bed with Headboard

Disgraceful paid for delivery to room due to complex disability of my daughter. Delivery driver refused to do so . He was seen to drag the bed to the property and it had been raining. Do not even know if the bed is undamaged until her dad arrives. Was ordered as was delivery by 5th Nov. It arrived 11th leaving my daughter sleeping on a matress again not great. I received a text saying delivery between 3.07 and 5.07pm it arrived alot later in the evening. I used wayfair as I trusted them based on previous purchases. I gold them accountable as they advertise the product and represent the companies. AVOID if you need peace of mind. Now had to take day off work to go and try and sort this if the bed is damaged I dread to think of the challenge this will bring to get collected. I now will have to think twice before I visit wayfair for anything of this nature again. A neuro diverse young girl in tears and a person with heart condition unable to move the large boxes to a upstairs bedroom . Not looking forward to checking the product later.

Good product let down by 3rd class courier, they definitely lived up to their reputation on 2nd delivery, shame wayfair, that your customer services weren’t interested just kept blaming XPD, not interested in losing a customer. Product was very good to be fair which is what 5star rating based on.

No assembly instructions Poor packing