Aubri European Double (140 x 200cm)

Dear Wayfair, I am writing to express my extreme dissatisfaction with your customer service. I recently ordered a £1500 bed from your website, and my order was completely messed up. First, my delivery was rescheduled twice. Then, I placed an order for assembly, which was cancelled three times. Finally, Wayfair delivered the wrong size bed and then told me that they could not collect it because it was not a dismountable bed. I spent the whole day on the phone with your customer service representatives, but all they could tell me was that it was Friday and they couldn't do anything about it. I am appalled by the lack of care and attention to detail that your company has shown me. I am a loyal customer of Wayfair, and I have spent thousands of pounds with you in the past. However, this experience has left me feeling completely let down. In overnight, thy took off this product form wayfair website, so not thy cant place right size order. This mean I am back to square one in last 3 weeks after all the hassels. I am also concerned about the quality of the bed, given that my order was messed up so many times. I am demanding a full refund for my bed, mattress as well as compensation for the inconvenience and distress that I have experienced. I have lost my Air bnb money in last 3 weeks. I now have damage on my brand new wall and ceiling. I am also requesting an apology from Wayfair for the poor customer service that I have received. I hope that you will take my complaint seriously and take steps to improve your customer service in the future. Really shame on way fair service. Ig yes and bed also has missing parts to thy couldn't finished the whole assembly wither. What a mess!! Sincerely, Kuntal In addition to the above, I would like to add that I am very disappointed that Wayfair did not offer to collect the wrong size bed that they delivered. This is a clear example of poor customer service, and it is unacceptable. I expect Wayfair to make this right and collect the bed immediately. I would also like to warn other customers about the potential for problems with Wayfair's customer service. If you are considering ordering from Wayfair, I urge you to read other reviews carefully and to be prepared for the possibility of problems. Not even worth for one star