Make a bold bedroom statement with this Wing Ottoman Storage Bed, handcrafted in the United Kingdom from luxurious plush velvet. The sweeping wingback headboard wraps gently around the sleeping area, creating a cocooning effect that is as visually striking as it is comfortable for evening reading. Beneath the sleeping surface, a smooth-action gas-lift mechanism raises the entire base to expose a generous full-length storage compartment. Built around a solid timber frame with reinforced corner joints and a sprung wooden slat system, this bed delivers lasting support and excellent mattress ventilation.
Problematic and very poor service and management from beginning. Original delivery date changed a few times, had to call support many times to arrange per promise.
Delivery had missing parts (bed feets) and assembly instructions. Instructions sent over email after a week but only 3 page out of 13. After 20 days got a dailymotion video to refer for assembly. This was again for different make and model. Had to spent 3-4 hours assembling without proper instructions. Bed feets delivered after 5 weeks with no instructions, until then bed was unassembled and unsed and consuming one full bedroom. Called several times to complain, get updates about feets and severals emails from Wayfair on promised delivery dates which did not come true until 5 weeks later. Even one time Customer support agent just hung up on me when pressed for no progress for long time.
If I add up all of my time, had to spend 2 days (48 hours) for calling several times Wayfair, hanging on line, responding emails, etc to Wayfair and couriers. All this excluding disappointment, botheration and hassles. Don't think Wayfair customer support understands customer pain and urgency.. Amit. Thu Jan 23 2025
