Archie & Oscar bird house "Norway", with silo and stand

Looks good and is larger than expected, however the legs are missing drilled holes to receive the screws to assemble it. 3 Customer service attempts were all lengthy, repetitive and remained unresolved as my time and mental health are more important than staying involved with a process designed to cause obfuscation As a result I may have to drill holes myself and risk damaging the legs customer service, appear to be overworked and trained to obfuscate, this is a Wayfair issue not a personnel issue. Wayfair and Archie and Oscar are a never again for me. The accompanying document ‘suggests’ that the item will need another staining before use. Seriously what now?