DHL are a disgrace, for 4days back and forth to depot with item , first said could not gain access to area ! back to depot, phoned DHL, CService Tracker said next day, did not arrive NO NOTIFICATIONS. complained said wednesday again no itenm dispite 2 hour window slot, phoned wayfare, promised last 4th attempt thursday before refund. whist on phone got 2 notification say on its way 12th plus Thurday time slot, so I stayed in again ! never arrived again no explination !. day 4 it finally arrived by a lovely man who drove a white transit van NOT A DHL.VAN who was only in his first few days. it is not his fault it is logistics at DHL.this was for my hubby as a suprise , landscaping garden all coming together held up by this Mismatch company. He came back to a unfinished landscape. I purchse a lot from wayfair but I am afraid I will check delivery supplier in future before I order Tha amount of holes in box Would make it impossible for all parts to be intact as it was loaded reloaded many time quite Roughly ! very unhappy and dislusioned with purchase. And to be offered £5 for my review is a insult on behalf of wayfar. I spent more than that phoning DHL. and spent many hours tracking parcel on worst app ever, to DHL Cservice teal a few calls to wayfare plus 4 days stuck at home all day repeatedly waiting only to be let down each time, Do these people think we dont have busy lives too.
