The whole experience ordering through Wayfair has been nothing less an absolute nightmare from start to finish.
They guaranteed a 2 day delivery on my furniture and then couldn’t fulfill it. They done nothing with my order until I chased up if it was to be delivered on the day it should have been, to then be told that it was delayed and would be delivered in 2 days time. I then arranged to work from home to be here then and still didn’t show up. I contacted again to be told there was still a delay and the only way to overcome this, would be to cancel the original order and they do a replacement order to guarantee delivery within 3 days which would have been Wednesday. Again arranged to work from home for delivery, contacted them again as it didn’t show up, they said delivery would be Friday, it did finally come on Friday.
The furniture itself caused us no end of problems trying to put it together, the fixings didn’t fit the pre drilled holes, the bolts kept getting jammed and was just really poorly made.
Totally disappointed with the experience and has totally put me off ever ordering from them again. Customer service was shocking, no one could give me straight answers to get the right help, I received contradicting emails on my order causing me unnecessary stress! So much stress caused for what should have been such a simple process. Totally shocked and extremely disappointed by the service of this company!
