It can be frustrating when you don't have all the pieces you need to assemble your new item. But don't worry - your item might have hidden parts!
Learn more about Tracking shows "delivered" but I haven't received anything
Need to ship an order outside of the United States? Currently, our items are only available to ship within the United States. We can only offer international shipping through our international sites.
Learn more about Delivery Info
Learn more about Updating Shipping on an Order
Learn more about Brexit Service Update
Learn more about Return Policy
Did your item arrived damaged? Don't worry - we can get you a resolution if you report the problem within 30 days of delivery.
Received the wrong item? Don't worry - we can get you a resolution if you report the problem within 30 days of delivery.
Changed your mind about an item you just ordered? You can request an order cancellation online before it ships.
See which items have a product recall by category.
It can be frustrating when you don't have all the pieces you need to assemble your new item. But don't worry - your item might have hidden parts!
Can't find part of your item? Sometimes parts are stored in spot for shipping purposes that can make them tough to spot.
Learn more about Hazardous Materials
Need to know which payment methods are accepted at Wayfair? Don't worry, we take most major credit cards, as well as gift cards and personal checks!
We love a good deal as much as you do! We periodically offer special promotions and discounts to our customers.
Looking for your refund? Store credit appears in your account within 1 business day. Refunds to your original payment method could take up to 2 weeks.Learn more about how refunds work at Wayfair.
Learn more about Pay in 3 interest-free instalments with Klarna
Learn more about Klarna Payments
Learn more about Pay in 4 interest-free instalments with Clearpay
Learn more about Payment Authorisation Holds
Learn more about Gift Cards
Learn more about Price Matching
Selling on Wayfair gives you the opportunity to grow your business through a new retail channel. Learn more about what it takes to sell on Wayfair.
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Learn about how to protect your Wayfair account and its security from being compromised.
Need to update personal information on your account? You can easily make changes to your address, billing information, communication preferences, and more online.
Learn more about Email Subscriptions
Learn more about Wayfair Prize Draw Rules
Read about data protection practices into our business processes to ensure we continue to deliver the best services to our customers.
Guidance on what to do when a fraudster sends fake emails, which appear to come from well-known companies 'like Wayfair'.
We take online security very seriously. Read about our recommendtions to protect your account.
Read about actions to take if you see any suspicious activity related to your Wayfair account or suspect that your account may have been compromised.
"We're dedicated to making our websites and apps accessible to users of all abilities by working with accessibility partners. Have feedback? Take a quick survey to tell us about your experience!"
We're committed to responsibly using forest resources in our furniture and doing our part in protecting the world's forests.
Learn more about Wayfair Review Guidelines
Learn more about our protection plan offers.
Learn more about our assembly and installation services.
Our Virtual Assistant can help resolve any issues or connect you with an agent.