Hi Christopher You will need to re-connect the fire with the remote control for the remote to work- see the instructions attached Regarding the fire, we suggest you try and plug the fire into a different main socket to see whether this is the issue, if not please contact Wayfair where they will assist with your query and provide the next steps Many thanks, Claire Lane Appliance Development Services Ltd T/A Endeavour Fires, Bakers Court, Hopper Hill Road, Scarborough, YO11 3YS www.endeavourfires.co.uk This e-mail message is intended for the addressee only. It may contain information which is privileged and confidential. If you have received this message in error, please contact the sender by e-mail or telephone as soon as possible. If you are not the intended recipient, you must not use, disclose, copy, print, distribute or otherwise rely on this e-mail. Any views expressed by the sender do not necessarily represent those of Appliance Development Services Ltd. Appliance Development Services Ltd does not accept legal responsibility for any insecurity of internet communications. On Friday, October 18, 2024 at 2:43 PM, Chris Stafford wrote: Hi, I purchased a meadow electric fire from wayfare in November 2023 and it stopped working last night, I have tried the reset button on the remote control unit but no beep.,There seems to be no power to the fire at all .I have replaced the batteries on the remote and checked the the fuse in the plug but still not working. What could the problem be. Regards, Christopher Stafford.

Love this fire purchased it to replace our existing electric fire as it was a bit noisy,this is a great fire with a realistic flame and so silent at a great price

Absolutely amazing inset electric fire! Over and above my expectations and easy installation! The flame effect is excellent with a variety of different flame settings and levels of brightness. The two heat settings provide sufficient warmth for a medium sized lounge and the fan assist is surprisingly quiet. The remote control works well with all features and settings on the hand held display. Delivery of the fire by DHL was at warp speed, arrived in two days and I was kept well informed at every stage of the delivery. Overall I would highly recommend Wayfair and this product! Many thanks!

Great looking fire. Very easy to install.

Nice product, It was as I expected, Delivery was quicker...