Mercia 10 x 8ft Premium Helios Summerhouse

First of all 5 stars and more to Wayfair especially to Lucy in customer services for sorting out the issues we had with the summer house. Summer house arrived on time. Good communication from the delivery company regarding emails and text messages - no problems until we started to check the package. So due to the issues we had I am only giving the summer house 3 stars at a push simply for the quality of the summerhouse. Sadly the workmanship is a little poor, nails either too far in creating holes for you to fill with wood filler, or nails that need an hammer to tap in but not all can be tapped in due to how near the nails are to the windows. (Windows are perspex and not glass). Nails sticking out here there and everywhere. Arrived with some parts damaged, 1 x window dropped out as it wasnt nailed in (nails missing). Bits of wood broken and cracked which we managed to sort. Instructions are pretty poor but we are skilled people so we did work it out eventually. Panels arrived with nails in wrong places or nails cracking the wood nails also where they shouldn't be so had to be cut off using a dremel (couldn't hammer them back out due to the angle they had been put in during the manufacturing process). We bought extra sanding sheets and wood filler before painting it. The reason we didn't send it back was due to the fact we do actually love it and it was the correct and perfect size for our small garden. Took roughly 3 to 4 hours to put up and took around 3 coats of paint over a few days. Rang Wayfair and supplied them with plenty of photos of the damages and flaws. Wayfair were absolutely fantastic so we will definitely use them again.

Great product, great price. 2 day build...1st day footings and extra strong base. 2nd day build with additions like air vents and electrics due to hot tub going in! Really pleased. 6 person hot tub in with room for mini fridge and change area!

Very good quality for the price. Clear instructions and all fixings included. The first summer house was damaged in transit, however we were notified by the supplier and a new delivery arranged asap. The deliver driver was exceptionally helpful and polite.

Delivery driver didn’t call as specified, he just turned up alone. So be warned you need to help him off load. Window cracked plastic and wood split on window frame. Not happy. Definitely need an expert to build this or expert DIY. Windows don’t open sadly. And floor is in 2 halves which means a weakness when walking over the joint. All in all it’s ok, but I think there’s better products. out there.

Poor quality, badly made , cheap materials . This appears to just be a Walton’s product but they need to look at their quaility assurence. Nails had missed the timber and where sticking out , wood was split and holes around windows . Not impressed