Love this product it’s exactly what I was looking for modular and ooodles of storage cannot fault anything from ordering to sitting on it within 2 days

Very comfortable but I was given 2 A sections instead of a C

Absolutely Fantastic

I’ve only got it today but seems like really good quality, so much storage! I built it together by myself which I am really pleased with being a small female. I was unsure about getting this sofa due to there not being that many reviews but I am over the moon I did! Really comfortable. Ordered Saturday and it was here by Wednesday morning. Gareth the delivery driver was fab! Thank you

Dear Wayfair Customer Service Team, I am writing to formally raise a complaint regarding a sofa I recently purchased from Wayfair, as I am extremely unhappy with the condition in which it arrived. When the sofa was delivered, several essential parts were missing, which meant the item could not be assembled correctly. This was very distressing, particularly as this was a high-value purchase that I had been looking forward to receiving. I also want to be open and honest in explaining that I live with ongoing mental health conditions, including episodes of psychosis and mania. The stress and frustration caused by receiving a faulty and incomplete item contributed to a manic episode, during which I unfortunately damaged some of the remaining parts by accident. This situation could have been avoided had the package arrived complete and as described. I am especially disappointed by this experience as I have been a loyal Wayfair customer for several years and regularly shop with you. I chose Wayfair because I trusted the quality of both your products and customer service, so this situation has been very upsetting. Given the circumstances, I am requesting either: a full refund, or a replacement sofa with all correct parts supplied. I would also appreciate guidance on how to return the faulty item if required. I genuinely hope this matter can be resolved fairly and promptly, as I would prefer to continue shopping with Wayfair. However, without a satisfactory resolution, I will unfortunately have to consider purchasing furniture elsewhere in the future. Thank you for taking the time to read this, and I look forward to your response. Kind regards,